Wholesale Account Terms & Conditions

1. North Atlantic Naturals charges a Fuel Surcharge Fee. The current fee schedule is $6.99 per delivery.

2. Orders may be placed online via our preferred ordering platform NAN application powered by Pepper. North Atlantic Naturals does accept orders via email, text or voice message; however, there may be delays in receiving and processing orders please watch for a confirmation email from North Atlantic Naturals. Orders should be received by noon the business day prior to your regularly scheduled route delivery date.

3. Prices are subject to change without notice due to market changes, and vendor / supplier pricing increases. North Atlantic Naturals attempts provide accurate pricing information and any changes at time of order via NAN application powered by Pepper &/or Email Confirmation of Sales Order.

4. Unless prior approval is obtained, all opening orders are COD. North Atlantic Naturals provide up to 10-day terms with an ACH or CC on file. Other terms may be available subject to prior approval by North Atlantic Natural’s Accounting Department.

5. UNPAID INVOICES: Customers will be charged 4% on overdue invoices. If outstanding 30 days past due date customers will be charged an additional 4% compounding until the balance is paid in full. New sales orders may be delayed until unpaid invoices are resolved in full.

6. Please ensure that walkways and stairs are free of ice, snow and other hazards to minimize the risk of injury to our drivers. North Atlantic Naturals reserves the right not to make a delivery, if doing so endangers the truck or the driver. North Atlantic Naturals asks for your understanding when rescheduling deliveries due to weather, road or other conditions. Safety is our primary concern.

7. RETURN POLICY: In the event of errors, damages or missing items on the order at time of delivery, our drivers are authorized to make the necessary invoice adjustments. Any issues and concerns with your delivery after the driver has left must be reported in writing within 24 hours. Returns do not guarantee credit will be issued. Please note bread and ice cream products are one-way sales and not subject to return for credit once accepted at time of delivery.

8. North Atlantic Naturals drivers are not allowed to pick up returns from a previous shipment unless a return authorization has been issued. Credits will not be issued on product returned without prior authorization.

9. All products MUST be returned in the original packaging and in resalable condition. Price stickers must be removed prior to returning and products must be in the original lot size sold. NO EXCEPTIONS WILL BE ALLOWED.

10. State Required Sales Tax: North Atlantic Naturals or NAN application powered by Pepper MUST have a copy of your resales certification as applicable to the state(s) you conduct business in. For all tax-exempt businesses, North Atlantic Naturas requires a copy of the tax-exemption documentation.

11. North Atlantic Naturals reserves the right to amend all wholesale terms and conditions at North Atlantic Naturals’ discretion, please review NAN application powered by Pepper and North Atlantic Naturals website for the most current version of our FAQ and Policies.